Frequently Asked Questions

Orders

Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. It's quick and easy!

Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at support@aliyanmart.com.

Q: How will I know my order is confirmed?
A: You will receive an order confirmation email as soon as your payment is processed.

Shipping

Q: How long does shipping take?
A: Standard shipping takes 7–15 business days. Express shipping takes 3–7 business days.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders worldwide.

Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email to monitor your delivery.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. Items must be unused and in original packaging.

Q: How long does a refund take?
A: Refunds are processed within 5–7 business days after we receive your returned item.

Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards and other secure payment methods available at checkout.

Q: Is my payment information safe?
A: Absolutely! Our store uses SSL encryption and secure payment gateways to protect your data.

Still have questions?

We're here to help! Contact us at support@aliyanmart.com and we'll get back to you within 24 hours. 😊